Last Updated: August 15, 2023
Welcome to AMR Garden (“we,” “us,” or “our”). We are committed to ensuring your satisfaction with our organically grown vegetables and products. Please read this Refunds and Returns Policy carefully before making a purchase. By purchasing from www.amrgarden.com (the “Website”), you agree to the terms outlined below.
1. Returns and Exchanges:
We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or exchange within 7 days from the date of delivery. To be eligible for a return or exchange, the products must be in their original packaging and unused.
2. Initiation of Return:
To initiate a return or exchange, please follow these steps:
- Contact our Customer Support team at contact@amrgarden.com within 7 days of receiving the product.
- Provide your order number and a detailed explanation of the reason for the return or exchange.
3. Return Process:
Once your return request is approved, we will provide you with a return shipping address. Please securely pack the products in their original packaging and ship them back to us. You are responsible for the return shipping costs.
4. Inspection and Refund:
Upon receiving the returned products, we will inspect them for any damage or use. If the products meet our return criteria, we will process a refund to your original payment method within 7 business days. Shipping charges are non-refundable.
5. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will replace the product or issue a refund, including any shipping charges.
6. Non-Returnable Items:
Certain items are non-returnable, including perishable goods and products that are not in their original condition.
7. Customer Support:
For any questions, concerns, or assistance with returns, please contact our Customer Support team at contact@amrgarden.com. We are here to help you throughout the process.
8. Contact Us:
If you have any questions or need further clarification about our Refunds and Returns Policy, please contact us at: Email: contact@amrgarden.com
9. Changes to Policy:
We may update this Refunds and Returns Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on our Website, and the date of the last update will be indicated.
Thank you for choosing AMR Garden. Your satisfaction and trust are important to us.
Sincerely,
AMR Garden